Vastra Mall scroll ArrowScroll to Top Img
Shipping & Return Policy

Order Cancellation,Return and Refund Policy

PRODUCT RETURN AND REPLACEMENT ACCEPT UNDER FOLLOWING RULES :- Delivered damage and defective product Wrong product delivered Wrong Part of product missing PRODUCT RETURN AND REPLACEMENT NOT ACCEPT UNDER FOLLOWING RULES :- Product is washed/damaged/worn Part of missing delivered full product Products must be in their original condition Products which were sold as combos/sets, are not eligible for return/replacement as individual items If, according to your opinion you don't like the product, this return reason is not acceptable Replacements will be made basis availability of that product on the website In case of damage from your side, this product is non-refundable REFUND POLICY We do not accept self-damaged products -- Because All product is firstly cross verify though quality checkers. In that case, If we found damaged from a customer we can't accept that product for replacement or refund. After you have initiated return request through our website, as soon as you return products at our warehouse. We will refund your amount in your bank account. You have to provide us your details to our support number or mail sales@vastramall.com contact our Customer Support through phone or email. If the mode of payment was Cash on Delivery (COD), Customer Support Team will provide you refund form in which you need to fill your bank account details. We will initiate NEFT bank transfer to your bank account. You may expect to receive a refund amount in 10-12 working days. in case of, Any product you want to return to us, and at your location our return pick up service is not available in any courier partners, At that situation customer is responsible to return the product to our company on our address. Note:- After getting return product to our warehouse, we will charge the courier expanse and refund the rest of the amount.

RETURNING OF PRODUCT

In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:

a. +91 9510435441 b. E-Mail: sales@vastramall.com

Shipping Policy

www.vastramall.com is committed to delivering your order with good quality packaging within a given time frame. We ship throughout the week, except Sunday and Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost. How is the delivery charge calculated for multiple units? The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products. Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be Extra Octroi charges for shipment to Maharashtra Region. How long does it take for an order to arrive? Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 4 to 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. What if I the product is received in damaged condition? If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 9510435441 or email us at sales@vastramall.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Cancellation Policy

For Cancellations please contact the us via contact click here.

We recieve your order cancellation request before dispatch of your order. Requests received later than 2 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

whatsapp-app